Privacy Policy
N² Rehab respects that every person has the right to privacy. We value your personal information, which is information about an identifiable individual (as defined by applicable privacy or data protection laws). This privacy policy describes the kinds of information we collect, how we use it, and to whom we disclose it for our commercial activities.
At N² Rehab, your privacy and the confidentiality of your personal health information are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website:
Information We Collect
We may collect:
Personal Information: name, address, email, phone number, date of birth.
Health Information: medical history, referral notes, assessments, treatment plans, progress notes, imaging reports.
Payment Information: billing details, insurance provider information.
Website Information: cookies, analytics, IP address, and general usage data (only if you use our website).
How We Use Your Information
Your information may be used to:
Provide physiotherapy services and treatment.
Schedule and confirm appointments.
Process billing and insurance claims.
Communicate with you about your care.
Improve our services and website experience.
Meet legal, professional, and regulatory requirements.
Disclosure of Information
We will not share your personal or health information without your consent, except:
When required by law.
To other healthcare providers directly involved in your care (with consent).
To insurance companies or third-party payers (with consent). To service providers that help us operate our practice (e.g., secure booking, payment, or electronic records software) under strict confidentiality agreements.
Storage & Protection
Client records are stored securely in compliance with the Health Information Act of Alberta and other applicable privacy laws. We use secure, encrypted software for documentation, scheduling, and payments. Access is restricted to authorized staff only.
Website & Cookies
When you visit our website, we may collect limited information using cookies or analytics tools to help us understand visitor traffic and improve our site. You can disable cookies in your browser if you prefer.
Your Rights
You have the right to access your personal health records, request corrections to inaccurate or incomplete information, withdraw consent for collection, use, or disclosure of your information (subject to legal obligations). Ask questions or file a complaint about how your information is handled.